Hotel Operations Supervisor - Luxury Hospitality Leadership Role in Bali

Join Bahama Realty & Development Corporation as a Hotel Operations Supervisor and take the lead in delivering world-class hospitality in the heart of Bali’s most prestigious destinations. This is your opportunity to shape exceptional guest experiences while overseeing daily operations across our luxury properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As part of our dedicated team, you'll play a pivotal role in ensuring seamless guest satisfaction and operational excellence.

In this role, you'll be responsible for managing front desk operations, coordinating with housekeeping, food and beverage services, and maintenance teams to deliver a flawless guest experience. Utilizing your expertise in hotel management software like PMS (Property Management System) and CRM (Customer Relationship Management) tools, you'll ensure efficient and effective operations. This position offers a competitive salary package and the chance to work in one of Indonesia's most sought-after hospitality destinations.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Coordinate with housekeeping, food and beverage, and maintenance teams to ensure timely service delivery.
• Monitor and maintain high guest satisfaction ratings through regular feedback and service improvements.
• Utilize PMS and CRM tools to streamline operations and enhance guest experiences.
• Manage staff schedules and ensure compliance with hotel policies and procedures.
• Handle guest complaints and resolve issues promptly to maintain a positive guest experience.
• Conduct regular inspections of hotel facilities to ensure cleanliness and functionality.
• Participate in training and development programs to enhance your leadership and management skills.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in hotel operations, preferably in a luxury or high-end hotel setting.
• Proven experience in managing front desk operations and coordinating with various hotel departments.
• Familiarity with PMS and CRM tools such as Spectrum, Guestline, or Revinate.
• Excellent communication and interpersonal skills to handle guest inquiries and complaints effectively.
• Strong leadership and team management abilities to oversee staff performance and training.
• Knowledge of local regulations and industry standards in the hospitality sector.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

🛠️ Keahlian

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