Customer Service Associate - Bali (Canggu, Ubud, Denpasar & Surrounding Areas)

Are you a customer-focused professional with a passion for delivering exceptional service? Private Advertiser is seeking a dedicated Customer Service Associate to join our dynamic team in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). Our mission is to provide top-notch customer support, ensuring every interaction leaves a lasting positive impression. With our team, you'll have the opportunity to grow and develop your skills in a vibrant and supportive environment.

As a Customer Service Associate at Private Advertiser, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. Every day, you'll use tools like Zendesk, Salesforce, and Google Workspace to manage customer interactions efficiently. This role is perfect for someone who thrives in a fast-paced environment and is committed to providing outstanding service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and effective resolution.
• Manage and update customer records in Salesforce, ensuring data accuracy and completeness.
• Use Zendesk to track and manage customer support tickets, prioritizing and escalating issues as needed.
• Collaborate with cross-functional teams to resolve complex customer issues and provide solutions.
• Monitor and analyze customer support metrics to identify areas for improvement and implement best practices.
• Provide exceptional customer service, ensuring all interactions are professional, courteous, and timely.
• Stay updated with industry trends and best practices in customer service to continuously improve service quality.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service or a related field.
• Proven ability to handle customer interactions with a high level of professionalism and empathy.
• Strong communication skills, both written and verbal, with excellent English proficiency.
• Familiarity with CRM systems like Salesforce and customer support tools like Zendesk.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic knowledge of Google Workspace tools for efficient workflow management.
• Customer service certification (e.g., CSQ, IC3, or equivalent) is a plus.
• Passionate about delivering exceptional customer experiences and committed to continuous learning.

🛠️ Keahlian

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